Refund policy

Returns, considered.

We want every Rei Hana purchase to feel right. If something isn't, we're here to help.

Eligibility You may request a return within 7 days of delivery, provided the item is unused, unopened, and in its original, sealed packaging. For reasons of hygiene and authenticity, opened skincare, fragrance, and personal-care products cannot be returned unless they arrived damaged or faulty.

Faulty or incorrect items If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at founder@reihanaofficial.com with your order number and a photograph. We will arrange a replacement or full refund at no cost to you.

How to begin a return Email founder@reihanaofficial.com with your order number and reason for return. Once approved, we'll share return instructions. Items sent back without prior approval cannot be accepted.

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 7–14 business days. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Questions founder@reihanaofficial.com